Your use of the Tradestamp website

• You may access the Tradestamp website for the purposes of finding a service provider for your own or your company's requirements.
• Please ensure that all information that you give to us or post on the Tradestamp website is accurate, decent, legal and not offensive.
• Please only post service requirements that you genuinely wish to buy or employ.
• We reserve the right to block access to any customer found using the Tradestamp website irresponsibly or failing to comply with these terms and conditions.
• We may also have to suspend the Tradestamp website at any time for operational, regulatory, legal or other reasons.
• Your user ID, login details and passwords must be kept secret.  You must not allow anyone else to use your details to access the Tradestamp website.  If you believe that anyone has had access to your details, you must inform us immediately and we will issue you with a new password.

Dealings with Service Providers

• Only Tradestamp Approved Service Providers who have passed our Screening Procedures and who have signed up to the Tradestamp Customer Charter will be able to access your contact details.
• Our Screening Procedures are thorough and we believe that they successfully keep our website free of 'rogue traders'. However, we cannot guarantee that service providers will always do a good job.  In order to protect yourself and other customers, please give us Customer Feedback for every Tradestamp Approved Service Provider that you deal with.
• We work to facilitate communication between customers and service providers.  We do not act as anyone's agent and your contract will always be solely between you and the service provider that you engage.  Any information about a service provider ovider appearing on the Tradestamp website is subject to confirmation by, and the terms and conditions of business of, the relevant service provider.
  
• So far as permitted by law, we shall not be liable for any loss or damage of any kind which you may incur as the result of the presence of any service providers on or through the Tradestamp website.
  



Customer Feedback



• As mentioned above, a key benefit of the Tradestamp website is that customers can see the ratings given to service providers by their other customers.  We have developed a unique “traffic light” rating system to enable you to instantly compare one service provider against another.
• Positive feedback is just as important as negative feedback.
• Once the work has been completed, you are expected to provide feedback on the service provider. If you have not done so within approximately one month, after engaging the service provider, we will send you a reminder by email. You agree that we may publish your feedback on the Tradestamp website, but we will not publish your name.
• Your feedback will help to build up a profile for each Tradestamp Approved Service Provider and will be visible to other customers who are contacted by them.
• If you do not provide feedback, we shall assume that you are satisfied with the Tradestamp service provider that you engaged and reserve the right to apply a default rating to them at our discretion.
• We do not check your feedback for accuracy or censor your comments and cannot be held responsible for what you say.  You are solely responsible for the feedback that you supply. Therefore, please be fair and use good judgment in giving feedback.  If it is found to be untrue or malicious, the service provider could take action against you for damage to their reputation.
• If the accuracy or fairness of your feedback is in question, we may remove it from the Tradestamp website at our sole discretion and without telling you.

Complaints

• If you have a specific complaint about a Tradestamp Approved Service Provider that you would like to draw to our attention, please contact us as soon as possible on 0207 0960406 or by email We will take your complaint seriously and will review the service provider’s status as a Tradestamp Approved Service Provider, where we think appropriate.  We may need to ask you for further information to help us with this and we would appreciate your cooperation. We cannot take legal action on your behalf and we cannot offer advice.

Third Party Websites and Links

• The Tradestamp website may provide, or third parties may provide, advertising and links to other websites or resources.  As we have no control over such sites and resources, we are not responsible for the availability of such external sites or resources, do not endorse and are not liable for any content, advertising, products, or other materials on or available from such websites or resources.
• Any dealings by you with any third party on or through the Tradestamp website shall be solely between you and that third party and, so far as permitted by law, we shall not be liable for any loss or damage which you may incur as the result of any such dealings.

Tradestamp website content

• The Tradestamp website and its content are protected by intellectual property rights, including but not limited to copyright and trade marks.
• Except as expressly authorised by us or relevant third parties, you may not copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute, communicate or make available to the public or create derivative works of any content of the Tradestamp website, in whole or in part. 
• Neither may you use our trade marks without prior written permission.
• You may not create a link from any other website to any part of the Tradestamp website except to our home page.
• Your use of the Tradestamp website is at your sole risk.  The Tradestamp website is provided on an “as is” and “as available” basis and we do not guarantee that it will be suitable for your purposes and requirements.
• The content of the Tradestamp website has been compiled from a variety of sources and is subject to change without notice.  We use reasonable care in compiling and presenting the content, but we can give no guarantee that the content is complete, accurate or up to date.
• So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, including, but not limited to any implied term of satisfactory quality, fitness for a particular purpose, and any standard of care and skill.

Limitation of Liability

• So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the Tradestamp website or any information, content, advertisements, services or products provided or distributed through it including, without limitation, economic loss or any special, indirect, incidental or consequential loss or damage, whether or not the possibility of such loss has been notified to us.

General Information



• These terms and conditions constitute the entire agreement between you and us.
• Any failure by us to exercise or enforce any part of these terms and conditions shall not mean that we have waived our rights to do so in the future.
• If at any time any provision of these terms and conditions is or becomes illegal, invalid or unenforceable in any respect that shall not affect the legality or validity or enforceability of any other provision.
• The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions.
• These terms and conditions and the relationship between you and us shall be governed by the laws of England and any dispute will be decided by the English courts.