This function lists the active Service Requirements that you have submitted, enables you to check
their status and edit them.
The status of a Service Requirement during its path from initial submission to completion is as
follows:
|
STATUS
|
DESCRIPTION
|
|
ACTIVE
|
When a Service Requirement is submitted, its initial status is Active. Service
Providers may peruse the details of the Service Requirement and those who
have Approved Status may pay to view your contact details
|
|
ENGAGED
|
Once the customer decides upon which Service Provider to hire, the status
changes to "Engaged". No more Service Providers are permitted to pay to view
your details.
|
|
COMPLETE
|
Once the work has been completed and the customer has evaluated the
performance of the Service Provider, the status changes to "Complete"
|
In addition to a summary of each Service Requirement, the list also informs you how many times
each entry has been viewed by Service Providers and how many Service Providers have paid to
view your contact details.
By clicking on a Service Requirement, you will be able to view the details and perform the
following functions:
Selecting the DELETE button will remove the Service Requirement from the system.
This action
cannot be performed once a Service Provider has been engaged.
Selecting the EDIT button allows you to change the contents of the title, description
and dates of
the Service Requirement.
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By selecting the VIEW CATCHMENT AREA button, you will firstly be able to review the
area
currently set and then if required, to select the EDIT CATCHMENT AREA button to modify the
area set. Note that if the option to have the service provided at your home or work address was
initially selected, then this will be displayed within the list that defines the catchment area. If the option to edit is selected you will be presented with the same initial selection of counties
from which to re-select.
i) At the highest level, you may select the National (All UK Counties) tick box. This means that
you are prepared to travel anywhere within the UK for this service.
Selecting this option also means that your requirement will be matched with every company in
the UK which provides this service.
ii) At the next level you are invited to select from the list of counties in the UK.
If you select a county, a secondary window will appear with a list of all of the post codes for
that county. You may select all of the post codes, by checking the "Entire County" tick box, or
you may select the precise post codes where you are prepared to travel. You must press SAVE to close this window and return to main page so that your selection is saved.
You may repeat this for as many counties as you need to define how far you are prepared to
travel.
Your requirement will be matched with those Service Providers who operate within the area
that you've defined.
Once you are satisfied that you've completed your selection, you must press SAVE on the main
page so that a re-match with appropriate Service Providers can occur. You will be told how many
Service Providers have been alerted to your requirement.
You may widen the net further by extending your catchment area in the hope of encompassing
more Service Providers. You can do this either by re-selecting the EDIT CATCHMENT AREA
option again in this function. Otherwise press the CONTINUE button.
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4 REVIEW SERVICE PROVIDERS
Selecting the REVIEW SERVICE PROVIDERS button will list the Service Providers who have
read your Service Requirement and paid to view your contact details. You can assume therefore
that they will make contact with you in due course.
From this page, you are able to:
You are able to view the service history and profile of each of these Service Providers to help with
your decision making process. Clicking on any one of the Service Providers in the list will reveal
their details.
The top section of the page shows the company's details and the bottom section shows the
evaluation history of the Service Provider.
Each of the Service Providers listed has been awarded Tradestamp's Approved Status. To
achieve this, Tradestamp will have checked two references and seen evidence to support the
company's application. Tradestamp can confirm that the company's details were correct at the
time of application.
SERVICE PROVIDER CREDENTIALS
The details shown include:
Company Name
Company Owner
Date Registered (on Tradestamp)
Company Address
Company Website
Public Indemnity Insurance - Yes or No
Date policy expires
Trade Affiliations - The company will list any affiliations that the company or its employees have.
Please note that you have the right to see evidence of their current insurance and affiliations
before allowing them to undertake any work on your behalf.
EVALUATION HISTORY
When work has been completed, we urge Customers to spend a few minutes evaluating the
service that was provided. The history shown is an accumulation of the evaluation to date and
gives you an indication of how previous customers have rated the Service Providers.
Tradestamp use a simple traffic light system that shows clearly how a Service Provider is
performing.
Scores in the green sector indicate an unconditional recommendation.
Scores in the amber sector indicate a guarded recommendation
Scores in the red sector indicate a failure to recommend
It should be noted that although these scores are subjective, they are valid in terms of whether or
not a customer would recommend the Service Provider or use them again themselves. As the
basis of Tradestamp is that it introduces Service Providers who are recommended, then all
opinions from every customer are appropriate.
You should however look at trends across time and differences between attributes.
For example:
A service Provider may have a consistently low score under the timeliness attribute, but score
highly in the other areas. This suggests that the Service Provider does have a problem with time
keeping in some way, but although the delivery might be later than promised, the quality of
workmanship is faultless.
A Service Provider who has scored progressively higher across all attributes suggests that they
are improving the quality of service delivery. The converse would be true if the scores were getting
less.
Clicking on the EXIT button will return you to the list of Service Providers where you may view the
service history and profile of each of these Service Providers.
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5 ENGAGE SERVICE PROVIDER
Once you have made up your mind which Service Provider you are prepared to employ, you may
click the ENGAGE SERVICE PROVIDER button. This will send an email to the Service Provider
informing them of your wish to engage them.
This will not bind you in any way to the Service Provider, but it signifies to other Service Providers
that you have made your selection by changing the status to ENGAGED and prevents other
Service Providers from paying to view your contact details.
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6 EVALUATE SERVICE PROVIDER
Once the work has been completed, you are urged to give an assessment of the Service
Provider's performance. Click the EVALUATE SERVICE PROVIDER button to reveal the details
of the Service Provider that you engaged and a section that enables you to give a score against
the main quality attributes.
There are four attributes that you are asked to score:
|
QUALITY ATTRIBUTE
|
DESCRIPTION
|
|
Service / Product Quality
|
This attribute relates to the quality of workmanship / delivery of the
final product Eg. The new kitchen, the lessons you had, the advice
you were given
|
|
Price
|
This attribute relates to price you paid. Value for your money
Delivery within budget / according to the quote.
|
|
Timeliness
|
This attribute relates to time. Starting and finishing on time / when
agreed. Meetings / consultations starting at the appointed time.
|
|
Professionalism
|
This attribute is wide ranging and deals with the "soft" people side.
The attitude of those with whom you dealt. This covers both the
human interaction with yourself and their willingness to give a 1st
class service overall by giving attention to detail and going that extra
yard if needed. Leaving the site clean and tidy / providing coffee
Making you feel welcome / valuable
|
Against each attribute, give a score that relates to how well you feel they performed and as a
consequence, how much you would recommend this Service Provider to your best friend.
The general rule is that you should give a score of 10 unless you have a particular reason to score
less. Bear in mind also that to err is human. We all make mistakes, but the way in which mistakes
are handled can actually have a marked effect upon our perception of how well a Service Provider
performed.
You
should be prepared to give the reason why you scored less in the additional
comments section. Constructive criticism is also always welcomed. Tradestamp
gives you there assurance that these comments will be treated in confidence.
However, Tradestamp would like you to justify your score if it's less than
10.
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